Frequently Asked Questions

Everything you need to know about your BPerfect Cosmetics experience.

What is your shipping policy and delivery timeframe?

We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

Are BPerfect Cosmetics products cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.

Can I return or exchange a product if I am not satisfied?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of purchase. If your item is damaged or faulty, please contact our support team immediately.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay for a flexible shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

How do I know which foundation shade is right for me?

We offer a digital shade-matching guide on our website. You can also reach out to our customer service team with a photo in natural lighting for a personalized recommendation from our makeup artists.